Revolutionizing the Advanced Source Optimizer
Jaggaer
UX/UI, UX Research
JAGGAER's Advanced Sourcing Optimizer (ASO) helps procurement professionals optimize supplier selection through complex sourcing events and business rule analysis. This case study examines how we transformed this critical tool to better serve our users' needs.
The Challenge
The existing application suffered from an outdated interface that didn't align with JAGGAER's product suite. Users faced a steep learning curve, spending days on tasks that should take hours. The confusing terminology and navigation led to significant productivity losses and user frustration.
Research and Discovery
My analysis revealed that 60% of users spent two to three days creating scenarios and events, while 28% reverted to Excel due to complex calculations. User interviews highlighted frustrations with limited rule options and manual reporting processes. The inability to easily navigate between steps during event creation emerged as a major pain point.
Solution
I focused on three goals: reducing task completion time, streamlining workflows, and modernizing the interface. The solution simplified event creation from seven to five steps and scenario creation from five to two steps. I introduced consolidated forms with intuitive navigation and redesigned the rules configuration interface for better usability. Technical improvements enhanced data presentation and table loading performance.
Results
Task compilation time reduced from a few days to a few hours
35% increase in user satisfaction
17% reduction in operational costs
This redesign project successfully addressed the major pain points of the ASO app, significantly improving its usability and efficiency. By simplifying complex processes and enhancing the user interface, the redesign not only saved time and resources for client companies but also increased overall user satisfaction.