Identity Management Application


Role: UX/UI Designer

Case Study

Covisint Identity Services (CIS) is a cloud-based identity management tool which handles the functionalities like Identity Management, Authorization, Authentication, Identity Verification, Identity Broker, Security Token Services.

It integrates complex systems reaching cloud applications, manages multiple IDs, passwords, and integrates across a wide network of constituents, perform administration, and reporting.

My Roles as UX/UI Designer

  • Work with product managers and designers to conduct user testing and research.
  • Conducted interviews with users and stakeholders.
  • Conducted discovery workshops with stakeholders.
  • Created a UI/UX strategy with the product manager and engineers.
  • Redesigned application from the ground up.
  • Created user flows. 
  • Created design system

Process / Design

After extensive stake-holders and user interviews, we found out that the application had an admin view but didn’t have a general user view.  In the new system with a single connection to Covisint, customers can drastically reduce the burden of complex systems integration, management of multiple IDs and passwords, time-consuming reporting, security rules enforcement, and help desk administration. Users can be easily administered with automated & configurable workflow management and provisioned to services, applications, and content from sources across many sources, including cloud-based services utilised within a particular customer ecosystem.

Covisint’s Identity Management application contains a wealth of capabilities for managing access to assets within a delegated administration model. This application is organised in such a way that most of those capabilities are contained within two main areas: 

  1. Applications
  2. Organization 

Within each of those sections, accessible from the main navigation menu, users can drill down to detail screens for applications, organisations, and users within an organisation. Further, security admins with visibility into organisations under their own can access detailed screens for those sub-organisations.